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Ethical Charter of Giti Pasand Group

  1. Attending the working place on time and timely relationship with customers, we undertake to spare no effort to serve our customers, justify them and behave with them with kindness and honor.
  2. Guiding the customers, we undertake to provide them with required, permitted and complete information, so that the customers do not confuse.
  3. We know it the right of all our customers and colleagues to access our services through justice and equality, regardless their economic situation, sex, age, race, religion, relativeness, etc.
  4. We believe that most developed organizations and staffs are who accept criticism. Accordingly, we permanently try to listen to the statements and requests of our customers and do our best to reply and render our services to them.
  5. We undertake to be honest in our statements and behaviors, comply with administration levels, arrange appropriate relations with our colleagues and value their dignity, rank and position.
  6. We undertake to persevere, minimize our mistakes, carry out the works with accuracy and minimum costs and avoid imposing extra charges to the customers.
  7. We permanently try to apply simple, effective and useful methods in doing our works, omit redundant bureaucracies and unnecessary measures, and do not have any expectation from our customers when doing our tasks. In addition, we carry out our tasks skillfully and without any supervision of our bosses.
  8. We undertake to avoid backbiting, gossiping, repeating incorrect statements and dishonoring. We do also behave against dishonoring the human beings and any kind of administrative corruption such as recommendation and receiving any unusual present or cash amount.
  9. Enhancing our knowledge and science, we always try to take our tasks effective, efficient and as soon as possible, as well as in accordance with rules and regulations, in order to upgrade the performance of our complex every day.
  10. We undertake to wear clothes in according to our society culture and not to smoke in our working places.
  11. We always comply with updated scientific standards during carrying out our activities, use the information required for rendering services and accelerating execution of affairs and spare no efforts to optimize the operational methods.
  12. Avoiding extravagancy in Group property, we undertake to locate equipment and tools accurately and appropriately, in order to access easily when required; we also undertake to apply safety tools.
  13. We undertake to predict required time for carrying out the activities, based on the specific and documented method and according to our organizational authority or that of our bosses.
  14. Using the authority correctly, we undertake to pay special attention to the talents and abilities of the staffs working under our management, optimize their growth, and comply with competence of staffs when appointing them and distributing the facilities among them. Sparing no efforts to appreciate the staffs and seriously oppose the violations of regulations, we also undertake to apply encouragement and punishment for the staffs, relative to their performance.
  15. We undertake not to be indifferent to the questions and problems of staffs, pay special attention to the accuracy of works during the mission of the staffs, provide them with the complete and desired information and news, so that they can render their services and accelerate their works.

We swear to permanently consider compliance with the rules, common law and standards of the society and to take steps to realize the Islamic and human objectives.

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